Introduction

At Gear Flip, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy outlines the procedures and guidelines for returning products and obtaining refunds.

Returns

Eligibility for Returns

To be eligible for a return, please ensure that:

  • The product is unused, unworn, and in the same condition that you received it.
  • The product is in its original packaging with all tags attached.
  • The return is initiated within 15 days of the delivery date.

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Sale items marked as “Final Sale”
  • Customized or personalized products

How to Initiate a Return

  1. Contact Us: To initiate a return, please contact our customer service team at  info@gearflip.pk / gearflippk@gmail.com or call (+92) 042 35310536. Provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to return the item.
  3. Ship the Item: Securely pack the item in its original packaging and include the RA number. Ship the item to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item or defective product).

Refunds

Processing Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If the return is approved, we will process your refund. The refund will be issued to the original payment method used for the purchase.

Refund Timeline

  • Inspection Time: Please allow 5-7 business days for us to inspect your returned item after we receive it.
  • Refund Time: After the return is approved, the refund will be processed within 5-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Partial Refunds

In certain situations, only partial refunds may be granted:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error
  • Items returned more than 30 days after delivery

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at info@gearflip.pk / gearflippk@gmail.com or call (+92) 042 35310536. We will provide instructions on how to proceed with the exchange.

Return Shipping

Responsibility

You are responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item or defective product). Shipping costs are non-refundable.

Tracking

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and are not responsible for lost or damaged returns.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at info@gearflip.pk / gearflippk@gmail.com or call (+92) 042 35310536. We will arrange for a replacement or refund and cover the return shipping costs.

Contact Us

If you have any questions or concerns about our Return & Refund Policy, please contact us at:

Gear Flip
Email: info@gearflip.pk / gearflippk@gmail.com
Phone: (+92) 042 35310536
Mailing Address: Office # 107, Expo Avenue Society, Lahore

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